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Healthcare Navigator
2 months ago
Job Summary:
The NIHB Client Navigator plays a vital role in supporting eligible First Nations and Inuit Clients in navigating the NIHB Program and related Provincial/Territorial programs and services. This position requires strong communication and interpersonal skills, as well as the ability to work effectively with diverse stakeholders.
Key Responsibilities:- Serve as a point of contact for First Nation Communities, Organizations, and Individuals to facilitate access to the NIHB Program and provide information and support.
- Provide support to address NIHB denials and appeals for all NIHB Clients, regardless of First Nation Community affiliation.
- Collaborate with the NIHB regional office on programs/projects/initiatives to improve awareness of and access to the NIHB Program and better integrate health services.
- Liaise with First Nation/Inuit representatives, Federal/Provincial/Territorial health services, professional organizations, and health services providers to assist eligible clients in navigating the NIHB Program.
- Develop a communication strategy and implement approaches to improve First Nation/Inuit Client awareness and understanding of the NIHB Program.
- Promote understanding of the role of the NIHB Navigator among all First Nation Communities, Provincial/Territorial agencies, health care providers in the region, and other relevant Organizations.
- Develop and maintain a network of contacts to strengthen relationships with stakeholders, healthcare service providers, and Federal/Provincial/Territorial partners.
- Identify training needs and opportunities for improving access to health services and health outcomes.
- Complete the Program Activity reporting requirements and utilize reporting templates, guides, and data collection tools provided by the NIHB regional office.
- Ensure compliance with the contribution agreement financial reporting and budget limits.
- Be the main point of contact for all Client complaints/concerns regarding NIHB service providers.
- Liaise with NIHB service providers to address Client complaints/concerns and work with the service provider to implement solutions to prevent the issue in the future.
- Assist Clients in filing a complaint with the appropriate authority when the Client's complaints/concerns relate to health/safety.
- Assist Clients in working with their First Nation Community to address Community concerns raised by the Clients.
- Work with First Nation Communities to streamline processes within the Community Medical Transportation Program.
- Assist Clients to access available Mental Wellness related services when the required care/treatment is not eligible under the NIHB program.
- Prepare and provide information/education sessions to Clients/First Nation Communities/stakeholders regarding the NIHB Program.
- Develop and implement a plan to reach the urban and homeless NIHB Client populations to ensure they have access to all services/resources outlined above.
- Perform all other related duties assigned by your supervisor and the leadership of SERDC.
- A degree in a health-related field.
- Knowledge of the Provincial and First Nations health system.
- Demonstrated experience in food security, cultural safety, and community coordination, preferably within First Nation communities.
- Demonstrated experience in program coordination and management, including implementation and evaluation.
- Advanced knowledge and appreciation of the social determinants of health and their impact on communities.
- Demonstrated group facilitation abilities, capacity-building experience, and strong analytical skills.
- Highly effective interpersonal and communication skills, as well as excellent report-writing skills.
- The ability to speak Ojibwe is an asset.