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Healthcare Access Coordinator

1 month ago

Winnipeg, Manitoba, Canada Southeast Resource Development Council Corporation Full time

POSITION TYPE: FULL-TIME

NATIONAL OCCUPATION CODE: 42201

Position Overview

The NIHB Client Navigator assists eligible First Nations and Inuit Clients in navigating the NIHB Program and related Provincial/Territorial programs and services; supports First Nation and Inuit Clients and Communities in increasing awareness of health access issues; and identifies ways of improving health services for First Nations and Inuit Clients.

Duties and Responsibilities

  • Serves as a point of contact for all First Nation Communities, Organizations, and/or Individuals to facilitate access to the NIHB Program, provide information, and collect Client feedback and concerns relating to NIHB and partner service providers.
  • Provides support to address NIHB denials and appeals for all NIHB Clients, regardless of First Nation Community affiliation.
  • Collaborates with the NIHB regional office on programs/projects/initiatives that would improve awareness of and access to the NIHB Program and better integrate health services.
  • Liaises with First Nation/Inuit representatives, Federal/Provincial/Territorial health services, professional organizations, and health services providers to assist eligible clients in navigating the NIHB Program.
  • Develops a communication strategy and implements approaches to improve First Nation/Inuit Client awareness and understanding of the NIHB Program (i.e. distributes NIHB Program materials/documentation; develops and distributes SERDC-relevant materials/documentation to all relevant stakeholders).
  • Promotes understanding of the role of the NIHB Navigator among all First Nation Communities, Provincial/Territorial agencies, health care providers in the region, and other relevant Organizations (i.e. participation in working groups).
  • Develops and maintains a network of contacts to strengthen relationships with stakeholders, healthcare service providers, and Federal/Provincial/Territorial partners.
  • Identifies training needs and opportunities for improving access to health services and health outcomes (e.g., training for NIHB Clients, healthcare providers, service providers, First Nation Community program staff, etc.).
  • Completes the Program Activity reporting requirements and utilizes reporting templates, guides and data collection tools provided by the NIHB regional office.
  • Ensures compliance with the contribution agreement financial reporting and budget limits.
  • Is the main point of contact for all Client complaints/concerns regarding NIHB service providers, i.e. commercial bus, commercial airline, in-city transportation, accommodation, and meal providers.
  • Liaises with NIHB service providers to address Client complaints/concerns to resolve the issue to Client satisfaction and work with the service provider to implement solutions to prevent the issue in the future.
  • Assists Clients in filing a complaint with the appropriate authority when the Client's complaints/concerns relate to health/safety (e.g., hotel cleanliness, food establishment cleanliness, transportation safety issues).
  • Assists Clients in working with their First Nation Community to address Community concerns raised by the Clients, including paperwork/documentation required for medical relocation or housing-related issues within the First Nation Community.
  • Works with First Nation Communities to streamline processes within the Community Medical Transportation Program (i.e. assists with implementation Requirements of the accommodation pre-booking process, assists with implementation of online booking with service providers, when applicable, etc.).
  • Assists Clients to access available Mental Wellness related services when the required care/treatment is not eligible under the NIHB program by liaising with other Federal/Provincial/Territorial/Community Programs/services/providers.
  • Prepares and provides information/education sessions to Clients/First Nation Communities/stakeholders regarding the NIHB Program presentations at First Nation Community Meetings, etc.)
  • Develops and implements a plan to reach the urban and homeless NIHB Client populations to ensure they have access to all services/resources outlined above.
  • Performs all other related duties assigned by your supervisor and the leadership of SERDC.