Technical Support Specialist for Foveo Memorial Services
7 days ago
About the Role:
Foveo Memorial Services Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide top-notch technical assistance to our staff, ensuring seamless operation of our business systems and network infrastructure.
Responsibilities:
Provide timely and effective support to users experiencing difficulties with computer systems, networks, and software
Analyze and resolve technical issues, including hardware and software problems
Collaborate with cross-functional teams to identify and implement solutions for system enhancements and upgrades
Develop and maintain documentation for technical procedures and processes
Stay up-to-date with industry trends and emerging technologies to ensure our systems remain secure and efficient
Requirements:
To succeed in this role, you should possess:
3+ years of experience in technical support or a related field
Demonstrated expertise in computer systems, networks, and software applications
Strong analytical and problem-solving skills, with ability to work under pressure
Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders
Cisco Certified Network Associate (CCNA) certification or equivalent experience
Knowledge of ITIL frameworks and best practices
What We Offer:
In addition to a competitive salary ($60,000 - $80,000 per annum), we offer a comprehensive benefits package, including medical and dental insurance, retirement savings plan, and generous paid time off. Our office is located in a convenient downtown area, with easy access to public transportation. We value diversity, equity, and inclusion and are committed to creating a workplace that reflects these principles.
Salary Range: $60,000 - $80,000 per annum
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