Application Support Specialist

7 days ago


Guelph, Ontario, Canada Linamar Corporation Full time

Job Summary

The Intermediate Application Administrator position is responsible for providing 2nd level support for all assigned applications, serving as a subject matter expert on content, processes, and procedures associated with enterprise applications using various programs such as SAP, PeopleSoft, and Oracle.

Key Responsibilities

  • Provide 2nd tier support for existing IFS, BPC SAP applications.
  • Perform application administration, such as user access rights.
  • Assist in the planning, design, development, and deployment of enhancements to existing applications.
  • Liaise with vendors as needed to provide an additional level of support to the application users, and for managing modifications to the applications.
  • Create and maintain effective system documentation.
  • Work with all members of the IT team to increase the number of first call resolutions and improve overall customer satisfaction.
  • Work with the QA team to develop, coordinate and perform in-depth tests, including end-user reviews, for system modifications.
  • Provide orientation and training to end users for all modified and new systems.
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Extract data from the system and prepare reports for end-users and management.

Requirements

  • Post-Secondary Education in Computer Science, Finance, Accounting, Materials Management, Management Information Systems, or Business Administration.
  • Minimum three years of related work experience.
  • IFS App7 and Hyperion 7 support experience is an asset.
  • Advanced knowledge of data extraction and reporting tools such as Hyperion OLAP, Cognos Powerplay, SQL and Crystal Reports.
  • Strong knowledge of databases and database tools such as Oracle, SQL Server Database Services, SQL Server Integration Services, SQL Server Analysis Services and SQL Server Reporting Services.
  • Good knowledge of network and PC operating systems; protocols, and standards.
  • Able to communicate on a technical and non-technical level depending on the audience.

About Us

Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people.



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