Application Support Specialist
7 days ago
Job Summary
The Intermediate Application Administrator position is responsible for providing 2nd level support for all assigned applications, serving as a subject matter expert on content, processes, and procedures associated with enterprise applications using various programs such as SAP, PeopleSoft, and Oracle.
Key Responsibilities
- Provide 2nd tier support for existing IFS, BPC SAP applications.
- Perform application administration, such as user access rights.
- Assist in the planning, design, development, and deployment of enhancements to existing applications.
- Liaise with vendors as needed to provide an additional level of support to the application users, and for managing modifications to the applications.
- Create and maintain effective system documentation.
- Work with all members of the IT team to increase the number of first call resolutions and improve overall customer satisfaction.
- Work with the QA team to develop, coordinate and perform in-depth tests, including end-user reviews, for system modifications.
- Provide orientation and training to end users for all modified and new systems.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Extract data from the system and prepare reports for end-users and management.
Requirements
- Post-Secondary Education in Computer Science, Finance, Accounting, Materials Management, Management Information Systems, or Business Administration.
- Minimum three years of related work experience.
- IFS App7 and Hyperion 7 support experience is an asset.
- Advanced knowledge of data extraction and reporting tools such as Hyperion OLAP, Cognos Powerplay, SQL and Crystal Reports.
- Strong knowledge of databases and database tools such as Oracle, SQL Server Database Services, SQL Server Integration Services, SQL Server Analysis Services and SQL Server Reporting Services.
- Good knowledge of network and PC operating systems; protocols, and standards.
- Able to communicate on a technical and non-technical level depending on the audience.
About Us
Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people.
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