Junior Application Support Technician

2 weeks ago


Guelph, Ontario, Canada Avanti Software Inc. Full time

We are Avanti Software Inc., a leading company in the Canadian powersports industry, and we're looking for a skilled Junior Application Support Technician to join our team. This entry-level role is crucial for maintaining the smooth execution of our IT infrastructure.

The Opportunity

The ideal candidate should have a solid understanding of Microsoft SQL and Excel, and a keen interest in developing their technical troubleshooting skills. As a Junior Application Support Technician, you will be responsible for handling support tickets, managing data imports and exports, and troubleshooting issues related to our Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) systems.

Responsibilities
  1. System Support: Respond to daily support requests regarding our WMS and ERP systems, using the ticketing system effectively to track and resolve issues.
  2. Data Management: Perform regular data imports and exports as required by the business teams, ensuring data integrity and accuracy in all transactions and reports.
  3. Troubleshooting: Identify, diagnose, and resolve issues related to the WMS and ERP systems, working collaboratively with the IT team to implement long-term fixes.
  4. Documentation: Maintain accurate records of technical issues and resolutions to assist with future troubleshooting efforts, updating system documentation and help guides as needed.
  5. User Assistance and Training: Assist in training users on new systems and updates, providing clear and effective guidance to end-users to enhance their understanding and use of IT systems.
  6. Additional duties: Perform other tasks as assigned by the CTO.


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