Technical Support Specialist

4 weeks ago


Guelph, Ontario, Canada Vlogic Soft Inc. Full time

Vlogic Soft Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Consult technical manuals and other resources to research and implement solutions.
  • Provide training and guidance to users to help them overcome technical difficulties.
  • Collaborate with other technical support analysts to maintain a comprehensive problems and solutions log.
  • Participate in the redesign of applications and software to improve user experience.
  • Provide support for business systems, networks, and the internet to ensure seamless operation.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Requirements:
  • Fast-paced environment with a focus on accuracy, initiative, and organization.
  • Permanent position with a flexible schedule of 30-35 hours per week.
  • English language proficiency.


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