Service Desk Support Specialist

3 weeks ago

Guelph, Ontario, Canada Skyline Group of Companies Full time

We're seeking a skilled Service Desk Support Specialist to join our team at Skyline Group of Companies.

About the Role

As a Service Desk Support Specialist, you will provide technical support to our staff, including remote field staff, with their use of company IT equipment. You will troubleshoot issues, maintain equipment, and utilize a helpdesk ticketing system to manage issues.

Key Responsibilities

  • Provide technical support to users, including troubleshooting and resolving issues.
  • Maintain equipment at regional offices and remote locations.
  • Utilize a helpdesk ticketing system to manage issues.
  • Develop and maintain inventory of all I.T. equipment deployed in corporate offices and in the field.
  • Maintain security of Resident Manager personal computers and email by resetting passwords as needed.

Requirements

  • Patience and a sense of humour to make our internal customers feel comfortable with technology.
  • Technical knowledge of mainstream software and hardware products.
  • Ability to troubleshoot problems and set up typical desktop and laptop workstations.
  • Proficient in Internet related applications and web browsers.
  • Minimum 2 to 3 years post-secondary education or equivalent workplace experience.

Why Work with Us

  • We offer competitive pay, benefits, paid volunteer day, group RSP, on-going training, and growth potential.
  • We empower staff to become involved in supporting and building vibrant communities.

We're a growing company that supports environmental stewardship and social responsibilities. If you're passionate about helping people and enjoy problem-solving, we'd love to hear from you.

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