Junior Application Support Specialist

4 weeks ago

Guelph, Ontario, Canada Avanti Software Inc. Full time
Job Title: Junior Application Support

We are seeking a highly motivated and detail-oriented Junior Application Support Technician to join our team at Avanti Software Inc. in Guelph, Ontario. As a key member of our IT department, you will play a crucial role in maintaining the smooth execution of our Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) systems.

Key Responsibilities:
  • System Support: Respond to daily support requests regarding our WMS and ERP systems, utilizing the ticketing system to track and resolve issues.
  • Data Management: Perform regular data imports and exports as required by the business teams, ensuring data integrity and accuracy in all transactions and reports.
  • Troubleshooting: Identify, diagnose, and resolve issues related to the WMS and ERP systems, collaborating with the IT team to implement long-term fixes.
  • Documentation: Maintain accurate records of technical issues and resolutions to assist with future troubleshooting efforts, updating system documentation and help guides as needed.
  • User Assistance and Training: Assist in training users on new systems and updates, providing clear and effective guidance to end-users to enhance their understanding and use of IT systems.
Requirements:
  • Educational Background: Degree or certification in Information Technology, Computer Science, or a related field.
  • Microsoft SQL and Excel: Strong experience with Microsoft SQL for database management and advanced proficiency in Excel for data manipulation and report generation.
  • Experience with Ticketing Systems: Familiarity with using ticketing systems to manage, prioritize, and resolve support requests.
  • Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve issues quickly and efficiently.
  • Communication Skills: Strong interpersonal and communication skills, capable of working effectively with both technical and non-technical staff.
  • Organizational Skills: Ability to manage multiple tasks and projects in a fast-paced environment, adhering to deadlines.
  • Adaptability: Quick learner with the ability to adapt to new technologies and software updates.
Additional Information:

This position reports to the CTO and is a full-time position scheduled from Monday to Friday, with the possibility of working outside regular business hours when required. We are an equal opportunity employer and are committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. We will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

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