Lead Casualty Claims Adjuster

3 weeks ago

Markham, Ontario, Canada Aviva Full time

About Us

At Aviva, we believe in the power of collaboration. Our core values – Care, Commitment, Community, and Confidence – guide our actions and decisions.

Role Overview

Are you motivated by challenges? Do you excel in managing intricate claims? If sharing your expertise with others excites you, consider joining our Casualty Operations as a Major Case Unit Analyst Adjuster. In this pivotal role, you will oversee the daily management of complex claims while offering valuable insights to the broader claims team. Your contributions will be crucial not only in handling significant loss claims but also in mentoring colleagues and engaging in special projects.

Key Responsibilities

  • Independently manage a portfolio of primarily commercial large loss and complex claims on a national scale, ensuring exceptional customer service.
  • Act as a representative for our clients and Aviva during mediations, arbitrations, trials, and other legal proceedings.
  • Guide and mentor team members, fostering their development in both technical and strategic skills.
  • Collaborate with colleagues to identify and manage loss costs and expenses, enhancing system conditions that impact customer service and financial outcomes.
  • Continuously seek improvement by challenging yourself and your team to enhance performance and eliminate inefficiencies while upholding claims policies and procedures to the highest standards.
  • Exemplify Aviva's values of care, commitment, community, and confidence.
  • Identify, measure, monitor, and manage key risks effectively.
  • Work collaboratively with internal and external stakeholders to identify trends and forecast large loss developments, serving as a technical resource for senior management, underwriting, finance, and actuary.
  • Enjoy your work, grow professionally, and be recognized for your contributions to our success.

Qualifications

  • Post-secondary education; CIP and FCIP designations are highly preferred.
  • Over 7 years of progressive experience in casualty claims across various lines.
  • A minimum of 3 years of demonstrated experience in managing large and complex casualty claims, with a strong background in coverage analysis, investigation, and quantum evaluation. Experience in class actions, US losses, and severe losses is preferred.
  • Previous leadership experience is essential.
  • In-depth knowledge of insurance practices, operations, and processes.
  • Familiarity with claims centers, data analysis tools, and a keen interest in analyzing trends.
  • Exceptional written and verbal communication skills.
  • Strong coaching abilities.
  • Capacity to mentor and grow within a diverse and experienced team.
  • A collaborative team-oriented mindset.
  • Excellent interpersonal skills, enabling the building of strong relationships at all levels.
  • Detail-oriented with a highly analytical approach.
  • Outstanding problem-solving skills with a strategic mindset.
  • Strong organizational skills and motivation.
  • Willingness to travel occasionally.
  • Licensing across Canada is preferred.

What We Offer

  • A competitive rewards package that includes base salary, eligibility for an annual bonus, retirement savings, share plan, health benefits, personal wellness initiatives, and volunteer opportunities.
  • Exceptional career development opportunities.
  • Support for your professional development and education.
  • A hybrid work environment.

Aviva Canada is committed to providing accommodations for employees with disabilities. If you require specific accommodations due to a disability, please reach out to your Talent Acquisition Partner to arrange appropriate support. This commitment extends throughout your career with Aviva Canada.

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