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Claims Management Specialist

2 months ago

Markham, Ontario, Canada Xpera Full time

### Job Summary

We are seeking a highly skilled Claims Management Specialist to join our National Accounts team. As a key member of our leadership team, you will be responsible for providing effective claims management solutions for our top commercial and personal lines clients.

### Key Responsibilities

* Manage a portfolio of client accounts relating to automobile, property, and general liability exposures
* Establish and implement Best Handling Practices unique to each client
* Perform day-to-day tasks such as responding to client stakeholders, internal stakeholders, and addressing inquiries/concerns as needed
* Create and maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
* Conduct regular stewardship and client-facing meetings
* Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables
* Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings, and complaint management
* Weekly review of the operational dashboard KPI targets
* Potential leadership, guidance, and mentoring of a dedicated adjusting team
* Act in a consultative and advisory capacity on claims matters and technical issues
* Participation in the RFP process for new business and existing client contract renewals

### Qualifications & Experience

* University Degree and/or CIP/FCIP Designation
* Minimum of 7 years' experience in Property & Casualty claims adjusting, multi-provincial experience preferred
* Minimum 5 years supervisory experience
* Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
* Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
* Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
* Strong computer skills, including working knowledge of Microsoft Office Suite, specifically Excel, Word, and PowerPoint, and an ability to learn new technical systems
* Proactive and positive approach to customer service, ensuring that all inquiries are effectively dealt with in a timely manner
* Strong interpersonal skills, allowing you to effectively deal with conflict and difficult situations
* Strong negotiation skills
* Ability to speak and write in French is an asset

### Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

### Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.