Optical Professional

4 days ago

Hamilton, Ontario, Canada EssilorLuxottica Full time

Job Summary

We are seeking a skilled Licensed Optician to join our team at LensCrafters in Stoney Creek, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities

  • Welcome and serve customers, setting expectations and providing a personalized experience
  • Custom fit glasses and precisely place prescriptions in lenses
  • Act as a leader in optical acumen and provide expert advice on eyewear and vision care
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs
  • Assist team members with complex product needs and prescriptions
  • Accurately and thoroughly use technology, despite time pressure and customer volume, and demonstrate exceptional product knowledge and use of appropriate tools
  • Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded
  • Ability to multitask, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help to keep the store clean, attractive, and organized
  • Inform management of safety opportunities and demonstrate safe work practices
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management

Requirements

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and teamwork
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change

Preferred Qualifications

  • Previous customer service and retail experience

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