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Optical Professional

2 months ago

Hamilton, Ontario, Canada EssilorLuxottica Group Full time
About the Role

We are seeking a skilled Licensed Optician to join our team at LensCrafters in Hamilton, ON. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible eye care experience.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage
  • Proactively identify and resolve customer issues, ensuring satisfaction and exceeding expectations
  • Multi-task, prioritize, and manage time effectively, achieving exceptional results on Brand KPIs and competencies
  • Maintain a clean, attractive, and organized store appearance, adhering to company policies and procedures
  • Identify and report safety opportunities, demonstrating safe work practices
  • Embody a resourceful, self-motivated, and results-driven approach, with a desire for continual learning and improvement
Requirements
  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and team building
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change
What We Offer

As a valued member of our team, you will enjoy a competitive compensation package, including a first-class total rewards program. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Native Americans in the US receive preference in accordance with Tribal Law.