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Optical Professional

2 months ago

Hamilton, Ontario, Canada EssilorLuxottica Group Full time
About the Role

We are seeking a highly skilled Licensed Optician to join our team at LensCrafters in Hamilton, ON. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible eye care experience.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations
  • Multi-task, prioritize, and manage time effectively, achieving exceptional results on Brand KPIs and competencies
  • Maintain a clean, attractive, and organized store appearance, adhering to company policies and procedures
  • Identify and report safety opportunities, demonstrating safe work practices
Requirements
  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and team building
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change
Preferred Qualifications
  • Previous customer service and retail experience
About Us

LensCrafters is the largest optical retailer in North America, with over 1,000 stores and a commitment to delivering exceptional eye care experiences. As part of the EssilorLuxottica Group, we offer a competitive total rewards package, including health care, retirement savings, paid time off/vacation, and employee discounts.

We are an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.