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Optical Professional

2 months ago

Hamilton, Ontario, Canada EssilorLuxottica Group Full time

Job Summary:

We are seeking a highly skilled Licensed Optician to join our team at EssilorLuxottica Group in Stoney Creek, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert optical care to our customers.

Key Responsibilities:

  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet high standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
  • Utilize technology effectively, despite time pressure and customer volume, to provide exceptional product knowledge and use of appropriate tools.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strive to achieve exceptional results on brand KPIs and competencies.
  • Maintain a clean, attractive, and organized store appearance, adhering to company standards.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results.
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management.

Requirements:

  • High School graduate or equivalent.
  • State licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and teamwork.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.

Preferred Qualifications:

  • Previous customer service and retail experience.

What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica Group is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.