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Customer Service Expert

2 months ago


Cambridge, Ontario, Canada BMO Full time

Overview

BMO Financial Group is a leading financial institution that aims to boldly grow the good in business and life. We are committed to delivering exceptional customer experiences and making a positive impact in our communities.

Salary

The salary for this role is estimated to be between $33,850 and $43,500 per year, depending on factors such as location, skills, experience, education, and qualifications.

About the Job

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our customers. You will work collaboratively with our team to identify customer needs and provide solutions that meet their expectations.

Key Responsibilities

  • Deliver exceptional customer service and support to customers
  • Identify customer needs and provide solutions that meet their expectations
  • Work collaboratively with our team to achieve business objectives
  • Support operational activities, including inventory management and escalated service requests
  • Manage cash transactions and reconcile balances
  • Execute routine tasks within relevant service level agreements

Required Skills and Qualifications

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges

Benefits

BMO Financial Group offers a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Our total compensation package varies based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

What We Offer

At BMO, we value diversity, equity, and inclusion. We strive to create an inclusive and accessible workplace where everyone has the opportunity to succeed. If you are passionate about delivering exceptional customer service and supporting our customers' success, we encourage you to apply for this exciting opportunity.