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Multilingual Customer Experience Associate

2 months ago


Cambridge, Ontario, Canada CB Canada Full time

We are seeking a skilled Multilingual Customer Experience Associate to join our team at CB Canada.

About the Role

This is an exciting opportunity for a highly motivated and customer-focused professional who can provide exceptional support to our clients in both English and French.

The successful candidate will work closely with internal stakeholders, including sales, marketing, and account management teams, to enhance customer experiences.

Key Responsibilities:

  • Work collaboratively with cross-functional teams to identify opportunities to strengthen customer relationships
  • Analyze customer feedback and satisfaction data to inform strategies that improve the customer experience
  • Develop and implement effective engagement strategies for new products or services
  • Cultivate strong working relationships with customers through excellent communication and interpersonal skills

Requirements:

  • Strong business writing and communication skills, including proficiency in email correspondence
  • Ability to interpret and analyze data to drive customer experience enhancements
  • Technical skills, including knowledge of customer relationship management software (CRM)
  • Proven ability to collaborate effectively with others and manage multiple priorities in a fast-paced environment

Compensation: $60,000 - $80,000 per year, depending on experience.