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Customer Service Expert with Banking Knowledge
2 months ago
BMO Financial Group is a leading financial institution that values innovation, teamwork, and customer satisfaction. We are seeking a highly skilled CUSTOMER SERVICE EXPERT WITH BANKING KNOWLEDGE to join our team.
About the Role
This role involves delivering exceptional customer service and providing expert advice on personal banking products. The successful candidate will have a passion for helping customers navigate their financial needs and goals. As a key member of our team, you will work collaboratively with colleagues to achieve business objectives and provide a personalized experience for every customer interaction.
Salary
The estimated salary range for this role is $33,850 - $43,500 per annum, depending on skills, experience, and qualifications. This figure may vary based on factors such as location, market conditions, and individual performance.
Responsibilities
- Deliver exceptional customer service and respond to customer inquiries in a professional and courteous manner
- Provide expert advice on personal banking products and services, including loans, credit cards, and savings accounts
- Collaborate with colleagues to achieve business objectives and provide a seamless customer experience
- Develop and maintain relationships with customers to understand their financial needs and goals
- Stay up-to-date with industry trends, products, and services to provide informed advice and recommendations
Requirements
- No prior experience necessary; post-secondary degree or certification in a related field is desirable
- Strong knowledge of personal banking products and services, including loans, credit cards, and savings accounts
- Excellent communication and interpersonal skills, with the ability to build rapport and connections with customers
- Ability to work collaboratively as part of a team and adapt to changing priorities and deadlines
- Basic knowledge of specialized sales and business banking solutions to refer to specialists
Benefits
- Competitive salary range of $33,850 - $43,500 per annum
- Opportunities for career growth and professional development within the organization
- Comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans
- Collaborative and dynamic work environment with a focus on teamwork and customer satisfaction
Additional Information
BMO Financial Group is an equal opportunities employer and welcomes applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.
