Administrative Processes Consultant

1 month ago


Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full time

Job Summary

The Cree Board of Health and Social Services of James Bay (CBHSSJB) seeks an experienced Administrative Processes Consultant to support the development, implementation, and quality control of our dental electronic record and software.

Key Responsibilities

  • Serve as a super-user for the training and support of teams and ensure compliance with computer security and access to confidentiality rules;
  • Train, evaluate, and update skills for users;
  • Provide system access according to user profiles;
  • Establish links with the IT support department, archives, and other collaborators;
  • Analyze the clinical impacts of system implementation on work organization and identify solutions;
  • Pilot and integrate clinical functionalities;
  • Organize, carry out, and coordinate implementation and training activities;
  • Participate in identifying training priorities;
  • Identify communication and information activities arising from the project;
  • Develop tools to facilitate user work and ensure understanding;
  • Train new users through on-site sessions or remote web-based tools;
  • Ensure quality assurance control of administrative processes by users;
  • Respond to user needs on an ad hoc basis;
  • Assist the customer support team in case of problems;
  • Collaborate with dental clinical and administrative teams;
  • Support all activities related to the development, implementation, and quality control of the dental electronic record and software.

Requirements

  • Bachelor of Science degree in Administration, Human Science, Social Sciences, or other relevant academic discipline;
  • Certification or experience in clinical computer is an asset;
  • Five years of relevant experience in a computerized dental clinical environment;
  • Understanding of clinical and administrative processes related to the management of dental clinics;
  • One year of relevant experience in training or equivalent knowledge.

Knowledge and Abilities

  • Excellent critical thinking, organizational, and decision-making skills;
  • Knowledge of MSSS administrative regulations, their network, and programs, and current trends;
  • Ability in identifying and analyzing administrative systems needs;
  • Knowledge of administrative methods and techniques, budget management, data analysis, reporting, and information systems;
  • Ability in administrative procedures and program planning and monitoring, including the development of policies and program manuals and administrative quality assurance systems;
  • Good professional record in administrative systems in a similar type of research environment;
  • Excellent leadership and teamwork skills;
  • Excellent computer literacy;
  • Excellent communication skills, both written and presentation;
  • Ability in office-related computer applications;
  • Knowledge of Traditional Eenou/Eeyou and/or First Nations is an asset.

Language

  • Fluent in English and French;
  • Fluency in Cree is an asset.


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