Commercial Insurance Coordinator

3 weeks ago

Toronto, Ontario, Canada BFL Canada Full time

About the Role

We are seeking a highly detail-oriented and client-focused individual to join our team as a Client Service Assistant. In this role, you will play a critical part in providing exceptional service to our clients by supplying accurate and timely documentation.

Key Responsibilities

As a Client Service Assistant, you will be responsible for:

  • Printing correspondence as needed and maintaining policy files and/or electronic files to ensure they are organized and up-to-date.
  • Processing cover notes/binders, invoices, enclosure letters, memos, and other documentation as required.
  • Preparing certificate lists at renewal and issuing certificates of insurance as confirmed with the client.
  • Creating abeyances, advising the team, and following up on outstanding items.
  • Processing incoming mail and directing it to the appropriate person on the team.
  • Updating the renewal list as required.
  • Ensuring all correspondence is accurate and flows in a timely manner.
  • Updating information in our internal management system EPIC.

Accounting/Premium Finance

In conjunction with the Client Service Manager, you will:

  • Monitor and follow up on outstanding client accounts receivables.
  • Work with the Accounting Department and insurers to resolve accounting discrepancies and related issues.
  • Organize and prepare premium financing as needed.

Client/Insurer

You will be responsible for:

  • Responding to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
  • Issuing certificates of insurance from client requests/contracts and ensuring the insurance program meets requirements in conjunction with the Client Service Manager.
  • Contacting insurers to confirm coverage and amending as needed.
  • Advising clients of any discrepancies between the insurance program and the insurance requirements.
  • Assisting the Client Service Manager in preparing underwriting submissions and client proposals when required.
  • Obtaining claims history from the internal system, Claims Department, or insurers at renewal or when required.
  • Requesting and following up with insurers and clients for outstanding information, endorsements, or documentation as applicable.
  • Providing a first review of policy documents and endorsements.

General

You will:

  • Follow BFL policies and procedures, including security and quality procedures as currently set out and as amended from time to time.
  • Perform other miscellaneous duties and special projects as required.
  • Assist teammates accordingly to fulfill excellent client service.

Requirements

To be successful in this role, you will need:

  • 1-2 years of commercial insurance experience.
  • Excellent attention to detail and a high level of conscientiousness.
  • Strong communication skills, including listening, verbal, and written.
  • Ability to work well independently and as part of a team.
  • Professional and positive attitude, with a desire to grow and develop in your career.
  • Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

About Us

BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. With a team of over 1000 professionals across 24 offices, we offer a dynamic work environment where you can grow and develop your skills.

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