Customer Service Team Manager Position

5 days ago


Markham, Ontario, Canada Sage Recruiting Full time
About the Role:

We're looking for a dedicated, customer-focused professional to join our company on a full-time basis. As a Customer Support Team Lead, you will be responsible for supervising the support team and overseeing related projects.

Your Key Tasks:
  1. Supervise a team of 7-10 Customer Support Analysts
  2. Develop and implement strategies to ensure the team meets Client Service Level Agreements
  3. Mentor team members to support their growth and career planning
  4. Continuously seek new and innovative methods to deliver excellent customer service

You'll need 2-3+ years experience leading and managing a team, a Bachelor's Degree / College Diploma, and excellent organizational skills and time management.



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