Customer Service Training Manager

6 days ago


Markham, Ontario, Canada Enercare Inc. Full time
About the Role: We are seeking an experienced Training Manager to join our team at Enercare Inc. The successful candidate will be responsible for developing and delivering high-quality training programs for our customer service agents.

Key Responsibilities:
  • Design and deliver instructor-led training sessions, e-learning modules, and coaching guides.
  • Utilize adult learning principles and best practices to create engaging learning experiences.
  • Analyze call quality data to identify performance gaps and develop strategies to address them.

Requirements:
  • 5+ years of experience in a training or instructional design role, preferably in the customer service industry.
  • Proven experience in facilitating effective training sessions for adult learners.
  • Strong understanding of adult learning principles and instructional design methodologies.


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