Customer Service Training Manager
6 days ago
Key Responsibilities:
- Design and deliver instructor-led training sessions, e-learning modules, and coaching guides.
- Utilize adult learning principles and best practices to create engaging learning experiences.
- Analyze call quality data to identify performance gaps and develop strategies to address them.
Requirements:
- 5+ years of experience in a training or instructional design role, preferably in the customer service industry.
- Proven experience in facilitating effective training sessions for adult learners.
- Strong understanding of adult learning principles and instructional design methodologies.
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Customer Service Training Lead
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Customer Service Training Specialist
5 days ago
Markham, Ontario, Canada Enercare Inc. Full timeJob OverviewWe are seeking a skilled Training Development Manager to join our team. In this role, you will be responsible for designing, developing, and delivering high-quality training programs to support the growth and development of our employees.You will work closely with cross-functional teams to identify training needs, develop customized learning...
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Training Experience Manager
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Customer Service Expert
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Customer Service Representative
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Customer Service Representative
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Markham, Ontario, Canada Aibaoinsurance Full timeOverview:Aibao Insurance is a licensed insurance brokerage company in Ontario. The core team has 20 years of experience in the industry and holds professional insurance academician qualification.As a Front Desk Customer Service Representative, applicants must hold a valid RIBO license and have over one year of experience in the insurance industry. The ideal...
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Customer Service Representative
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Customer Service Representative
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Markham, Ontario, Canada Blair Technology Solutions Full timeBlair Technology Solutions Inc., in Ontario, is actively seeking a new member to fulfill this sales position. At Blair Technology Solutions Inc., we would be nothing without our successful sales and account management team. As a representative in our sales department, you will be responsible for winning over customers and meeting ambitious sales goals. You...
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Customer Service Representative
3 days ago
Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full timeJob Overview:">We are seeking a highly skilled Bilingual Customer Service Associate to join our team at Kelly Services (Canada), Ltd.">About the Role:">As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to internal and external customers regarding policy, billing, claims, payment, and collection...
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Customer Service Agent
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Markham, Ontario, Canada FedEx Group Full timeJob OverviewThis is an interview position for a customer-focused role.We are seeking a highly skilled and experienced individual to join our team as a Customer Rep-Station. As a key member of our team, you will be responsible for providing accurate information and assistance to customers requiring direct customer interface.In this role, you will perform...
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Customer Service Representative
4 days ago
Markham, Ontario, Canada FedEx Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Rep-Station. In this role, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThis is an interview position that requires direct customer interface. You will be working in a fast-paced environment...
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Bilingual Customer Service Representative
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Bilingual Customer Service Representative
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Markham, Ontario, Canada Recrute Action Full timeBilingual Customer Service Representative (Technical Support) This open role for our client in the insurance industry is an excellent opportunity to showcase your customer service expertise and technical acumen while assisting brokerages with inquiries, system support, and operational efficiency. The position offers a hybrid work arrangement, providing a...