Customer Service Team Lead Specialist

3 days ago

Markham, Ontario, Canada Outreach Management Full time

Company Overview

At Outreach Management, we strive to create modern campaigns that access untapped consumer bases, increasing the influence of our organization, and improving the knowledge of our branding experts. We aim to find collaborative and innovative solutions that benefit everyone with whom we do business.

 

Job Description

The Customer Service Team Lead ensures each customer we meet has the highest quality interaction possible. The role involves interacting with customers daily to ascertain their needs, highlighting the benefits of our products, and making recommendations that address and fulfill their wants and needs.

We are seeking an individual who enjoys working with people and is interested in taking on a leadership role.

 

Key Responsibilities

  1. Provide exceptional customer service and build strong relationships with the customer base.
  2. Establish genuine relationships with customers to create open lines of communication, fostering trust and creating long-term accounts.
  3. Describe our products and services, explaining the benefits for both, and explain the terms of service agreements to customers.
  4. Recommend services based on customer needs.
  5. Maintain knowledge of current promotions and policies regarding payment and enrollment.
  6. Maintain records related to complaints, escalations, and orders.

 

Requirements

  • A strong understanding of principles and processes for providing excellent customer service.
  • Good interpersonal, verbal, and written communication skills.
  • An ability to multitask and work effectively in a teamwork environment.
  • The ability to maintain confidentiality with customer and company information.
  • Active learning skills.

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