IT Production Manager

1 month ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

Societe Generale is seeking an experienced IT Production Manager to join our Global Banking Technology team. As a key member of our team, you will be responsible for ensuring the stability of production systems for the AMER region and establishing effective governance frameworks.

Key Responsibilities:

  • Implementing production practices using policies aligned with the ITIL framework, focusing on Incident, Problem, Change, and Monitoring Management
  • Providing ongoing support to the AMER region for the ITSM tool SMAXX and serving as the Single Point of Contact (SPOC) for global coordination
  • Managing Service Level Agreements (SLAs) for the AMER region, ensuring high compliance through the Service Level Management (SLM) process and monitoring green SLA percentages
  • Leading initiatives to optimize or automate processes that enhance efficiency, improve policy adherence, or elevate user experience
  • Taking charge of major incident resolution by coordinating transversal incident calls when necessary, including during out-of-office hours for critical issues

Requirements:

  • In-depth knowledge of ITIL and IT Service Management, with a proven ability to drive production practices, particularly Incident, Problem, Change, and Monitoring processes
  • Strong knowledge of SMAX and the capability to support the AMER region effectively
  • Strong understanding of Agile principles, particularly as they relate to production environments, and the ability to lead production leagues
  • Ability to lead multiple initiatives simultaneously and handle Incident Management calls, with experience managing both applicative and infrastructure components

What We Offer:

  • Competitive compensation & benefits offering, including but not limited to: minimum of 20 Vacation days + 4 personal days, supportive maternity, paternity, parental and adoption leave policy, health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.

About Our Culture:

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.

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