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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Answer incoming calls with a friendly and professional attitude, ensuring a positive experience for our customers.
- Convert incoming calls into scheduled service appointments, utilizing your excellent communication skills to build trust and rapport with our clients.
- Make follow-up calls after recent service visits to ensure customer satisfaction and identify opportunities for improvement.
- Make outbound calls to membership customers to book annual services, promoting our company's services and building strong relationships with our clients.
- Prioritize and coordinate service schedules, ensuring efficient and effective use of our team's time and resources.
- Keep customer database up-to-date with accurate information, maintaining the highest level of data integrity and security.
- Handle other administrative tasks as needed, supporting the smooth operation of our call center.
- A supportive and friendly office team environment, fostering a culture of collaboration and mutual respect.
- Competitive wages and benefits, recognizing the value and contributions of our team members.
- Health and dental benefits, ensuring the well-being and health of our employees.
- RRSP plan with company match, promoting financial stability and security.
- Culture-building events and activities, enhancing team morale and camaraderie.
- Training and resources to help you learn and grow, supporting your professional development and career advancement.
- Minimum two years of customer service experience, preferably in a call center environment.
- Open availability, with a willingness to work flexible hours and schedules.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.
- Goal-oriented and results-driven, with a focus on delivering exceptional customer service and support.
- A positive attitude and willingness to learn and grow, with a commitment to excellence and customer satisfaction.
Thos. R. Birnie & Sons is a family-owned business with a rich history and tradition of excellence. With four generations of plumbing expertise, we bring a commitment to quality and customer care to every job. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans, ensuring a positive experience for our customers.
