Customer Experience Ambassador
4 weeks ago
About Indigo
Indigo is a leading Canadian retailer of books, gifts, and home decor. We're passionate about creating exceptional customer experiences and inspiring a love of reading and learning.
Job Summary
We're seeking a Customer Experience Representative to join our team at Indigo. As a Customer Experience Representative, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our products to tell stories that connect them to our brand.
Key Responsibilities
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our products to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo's High Performance Characteristics
- Seek information regarding new products, promotions, and programs
- Contribute to an environment where everyone knows their health and safety is a top priority
- Take accountability to respond to customer feedback in a timely manner
Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
What We Offer
Indigo offers a dynamic and enriching culture, opportunities for growth and development, and a competitive compensation package.
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