Customer Experience Ambassador
2 weeks ago
About Indigo
Indigo is a dynamic and enriching culture that values creativity, innovation, and customer experience. As a Customer Experience Representative, you will play a key role in bringing our mission to life in one of our stores across Canada.
Job Summary
You will help cultivate an environment that promotes authentic employee and customer experiences, guided by our culture and mission of adding joy. Your role will involve creating a warm and welcoming environment, adding joy to our customers' lives, and leveraging our product to tell stories.
Key Responsibilities
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo's High Performance Characteristics
- Seek information regarding new products, promotions, and programs
- Contribute to an environment where everyone knows their health and safety is a top priority
- Take accountability to respond to customer feedback in a timely manner
Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
What We Offer
Indigo offers a variety of exciting opportunities at our retail stores, distribution centers, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
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