Customer Experience Ambassador
1 week ago
About Indigo
Indigo is a Canadian retailer that specializes in books, gifts, and home decor. We are committed to creating a welcoming and inspiring environment for our customers and employees.
Job Summary
We are seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our products to tell stories.
Key Responsibilities
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our products to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo's High Performance Characteristics
- Seek information regarding new products, promotions, and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
Requirements
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
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