Luxury Hotel Experience Manager
7 days ago
At Fairmont Chateau Whistler, we are committed to delivering unparalleled service and luxury to our guests. As a Luxury Hotel Experience Manager, you will be responsible for leading the team that provides exceptional experiences to our guests.
The estimated annual salary for this role is $50,000-$60,000 per year, based on industry standards and cost of living in Whistler.
About the JobThis is a full-time permanent position that requires a strong commitment to customer satisfaction. You will work closely with the Front Office team to ensure seamless guest experiences.
- Lead and supervise the Fairmont Gold attendants to maintain high standards of service and quality.
- Monitor maintenance of the physical Fairmont Gold product to ensure it meets the highest standards.
- Review all Fairmont Gold reservations to ensure guest requests are met.
- Work with the Front Office team to develop and implement daily upsell programs to maximize revenue.
- Handle guest concerns and respond quickly to resolve issues.
- Develop and maintain relationships with counterparts in other Fairmont properties and local hospitality services.
- Provide exceptional Concierge information to guests about local attractions and activities.
To be successful in this role, you must have:
- Thorough knowledge of Front Office operations, including Reservations and Telecommunications.
- Proven ability to exceed guest expectations and provide personalized service.
- Knowledge of Whistler and its surroundings.
- A professional presentation and excellent communication skills.
We offer a range of benefits to support your well-being and career development:
- Subsidized staff accommodation provided.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits including Golf/Ski passes.
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