Luxury Hotel Experience Manager

7 days ago


Whistler, British Columbia, Canada AccorHotel Full time

At Fairmont Chateau Whistler, we are committed to delivering unparalleled service and luxury to our guests. As a Luxury Hotel Experience Manager, you will be responsible for leading the team that provides exceptional experiences to our guests.

The estimated annual salary for this role is $50,000-$60,000 per year, based on industry standards and cost of living in Whistler.

About the Job

This is a full-time permanent position that requires a strong commitment to customer satisfaction. You will work closely with the Front Office team to ensure seamless guest experiences.

  • Lead and supervise the Fairmont Gold attendants to maintain high standards of service and quality.
  • Monitor maintenance of the physical Fairmont Gold product to ensure it meets the highest standards.
  • Review all Fairmont Gold reservations to ensure guest requests are met.
  • Work with the Front Office team to develop and implement daily upsell programs to maximize revenue.
  • Handle guest concerns and respond quickly to resolve issues.
  • Develop and maintain relationships with counterparts in other Fairmont properties and local hospitality services.
  • Provide exceptional Concierge information to guests about local attractions and activities.
Requirements

To be successful in this role, you must have:

  • Thorough knowledge of Front Office operations, including Reservations and Telecommunications.
  • Proven ability to exceed guest expectations and provide personalized service.
  • Knowledge of Whistler and its surroundings.
  • A professional presentation and excellent communication skills.
Benefits

We offer a range of benefits to support your well-being and career development:

  • Subsidized staff accommodation provided.
  • Complimentary meal in our staff cafeteria per shift.
  • Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
  • Hotel leisure benefits including Golf/Ski passes.


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