Luxury Hospitality Manager
4 days ago
The Director of Fairmont Gold plays a pivotal role in ensuring seamless operation of the luxury department, delivering exceptional guest experiences across all 94 rooms, check-in desk, and lounge.
The successful candidate will lead a team of Assistant Managers, Supervisors, Captains, and Attendants to maintain service excellence. Key responsibilities include reviewing reservations to meet guest requests, controlling room inventory, building relationships with Front Office and Housekeeping departments, and collaborating with the Culinary Team to determine the Fairmont Gold Lounge menu.
This role requires strong leadership and communication skills, as well as the ability to inspire a team to achieve the ultimate luxury experience. A proven record of exceeding guest expectations and commitment to guest service is essential.
Requirements- A minimum of 3 years' experience managing a large hotel department
- A minimum of 2 years' experience in a 4-diamond hotel, with concierge experience an asset
- Diploma or Degree in Hospitality Management is an asset
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Fairmont Chateau Whistler, located at the base of Blackcomb Mountain, offers ski-in, ski-out convenience in the winter and an on-site championship golf course in the summer. We are Canada's year-round outdoor adventure destination and Whistler's largest conference resort hotel.
We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of our team members. As an Equal Opportunity Employer, we welcome applications from all qualified candidates.
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