Experience Coordinator for Luxury Lodging Properties

6 days ago

Whistler, British Columbia, Canada Vail Resorts Full time
Job Summary:

Lodging Ovations is seeking a highly detail-oriented and organized professional to join our Owner Services team as an Experience Coordinator for Luxury Lodging Properties.

This role provides exceptional service to property owners at First Tracks Lodge, Legends & Evolution, and other luxury properties. The key areas of focus include communication, inventory management, and customer service.

Key Responsibilities:
  • Embody Lodging Ovation's Leadership Best Practices and Mission to deliver an extraordinary vacation experience for all Owners and Guests.
  • Respond to inquiries and requests from Owners and Guests in a timely, professional, and accurate manner.
  • Establish effective procedures for managing positive relationships with Owners.
  • Manage Owner reservations efficiently to maximize hotel revenue.
  • Maintain regular communication with Owner Services, General Manager, Front Office Manager, and other Lodging Ovations Departments.
  • Work as Manager on Duty, minimum of one full day per week, and as needed.
  • Manage day-to-day operations of First Tracks lodge; collaborating with the Engineering and Housekeeping managers to uphold the property's highest standards.
  • Understand, interpret, and explain various property management agreements and local regulations.
  • Liaise with Strata Council and Strata Committee's.
  • Organize and attend strata council and annual general meetings; Prepare agendas for strata meetings, take minutes at council meetings, coordinate, and keep records of First Tracks council and annual meeting documentation.
  • Coordinate special projects as required.
Requirements:
  • Strong communication skills, both written and verbal.
  • Fluent in English, both written and verbal.
  • Customer service experience; distinguishing between Owner and guest needs.
  • Computer proficiency; Microsoft Office - Outlook, Excel & Word.
  • Experience in hotel management, hotel front desk, Strata/HOA an asset.
  • Detail oriented and well organized. This role requires a strong, independent individual to manage their work autonomously.
  • Ability to work and lead staff in a fast-paced, deadline-oriented environment.
  • Estimated Salary: $22.00 - $24.00 / hour.

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