Service Desk Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Service Desk Analyst to join our team at Integro Softwares Inc. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide technical support and troubleshooting for a variety of software and hardware issues
- Manage and resolve customer complaints in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of our products and services
- Stay up-to-date with industry trends and best practices
Requirements
- Bachelor's degree in Computer Science, IT, or related field
- Minimum 3 years' experience in a customer-facing role
- ITIL certification or equivalent experience
- Experience working with ServiceNow or similar ticketing system
- Excellent communication and problem-solving skills
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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