Front Desk Hospitality Professional

5 days ago


Victoria, British Columbia, Canada Strathcona Hotel Full time

The Strathcona Hotel, a renowned Victorian landmark in the heart of Victoria BC, seeks an experienced and energetic individual to join its front desk team.

Job Description
  • Greet guests and ensure seamless check-in and check-out processes in a timely and professional manner.
  • Create and manage reservations through various channels, including online sources, third-party bookings, and internal bookings.

In this role, you will be responsible for maximizing revenue by adhering to hotel policies and procedures related to external and internal revenue sources. You will also assist guests with information on local attractions, transportation, sightseeing tours, and hotel amenities.

Key Responsibilities
  1. Provide exceptional customer service and resolve guest concerns in a prompt and professional manner.
  2. Answer switchboard calls and dispatch them to the appropriate departments or venues.
  3. Assist with key sign-in/out, cash reconciliations, and cash drops as required.
  4. Operate digital radios to communicate with various departments and team members throughout the property.

We offer a competitive salary ranging from $25-$35 per hour, depending on experience. Additionally, we provide 50% off meals while working or visiting as a guest, health and dental benefits, opportunities to attend free shows and events, and a fun work environment with opportunities for development and career advancement.

Requirements
  • A minimum of 1 year of hotel front desk experience.
  • Ability to work well in a fast-paced environment and maintain a positive attitude.
  • Excellent communication skills and ability to work effectively with a large team.
  • Proof of vaccination status required.


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