Bell Person

4 weeks ago


Victoria, British Columbia, Canada Coast Hotels Full time

The Bell Person will play a vital role in ensuring the success of our hotel by providing exceptional customer service to our guests. This includes anticipating their needs, providing friendly and efficient service, and maintaining a positive front-of-house environment.

Key Responsibilities:

  • Provide luggage service to guests upon arrival and departure, and ensure their rooms are prepared in a professional manner.
  • Store luggage for guests accurately and efficiently, and deliver morning newspapers and room service orders when necessary.
  • Assist the valet attendant with parking guest vehicles, and work closely with the Front Desk Team to ensure seamless service.
  • Demonstrate knowledge of hotel group bookings and scheduled events, and ensure the cleanliness of the Front Desk, lobby, and driveway area.
  • Contribute to a positive guest experience by providing recommendations on local sights and attractions, and assisting with transportation arrangements.
  • Read the logbook to stay informed of daily events, and check for VIP arrivals to deliver VIP amenities as required.

Requirements:

  • Completion of secondary school
  • Outgoing, warm, and friendly personality
  • Clean driver's abstract indicating a safe driving record (Class 5 License)
  • Ability to drive both manual and automatic vehicles
  • Familiarity with the local area
  • Demonstrated superior customer service philosophy
  • Ability to work a flexible schedule, including overnight shifts, weekends, and holidays

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