Front Desk Associate
4 weeks ago
Located in the heart of Victoria, BC, the Strathcona Hotel is a stunning Victorian landmark with a rich history dating back to the gold rush era. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.
Key Responsibilities:
- Greet guests and process check-ins and check-outs in a timely and efficient manner.
- Create and manage reservations, utilizing online sources, third-party bookings, and internal bookings.
- Maximize revenue by adhering to hotel policies and procedures regarding external and internal revenue sources.
- Assist guests with information on local attractions, transportation, and hotel amenities.
- Resolve guest concerns to ensure a positive experience.
- Answer the switchboard and dispatch calls to the appropriate departments.
- Assist the FOH with key sign-in/out, cash reconciliations, and cash drops.
What We Offer:
- Competitive wages
- 50% off meals while working or as a guest
- Health and dental benefits
- Opportunity to attend free shows and events
- Fun work environment with opportunities for development and career advancement
Protect the privacy of guests, staff, and the company by ensuring sensitive information is not left unattended or improperly disclosed.
Requirements:
- Minimum 1 year hotel front desk experience
- Ability to work well in a fast-paced environment and maintain a positive attitude
- Ability to remain calm and composed in emergency situations
- Excellent communication skills and ability to work well with a large team
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