IT Service Management Specialist
1 week ago
We are seeking an experienced IT Service Management Specialist to join our team in Victoria. As a key member of our service desk, you will be responsible for providing exceptional customer service, managing incident and problem tickets, and collaborating with cross-functional teams to drive business outcomes.
Key Responsibilities:- Data entry and management of sensitive information within various systems
- Verification of accuracy and quality of work completed by team members
- Onboarding and offboarding procedures
- Request queue management and monitoring of aging tickets
- Assistance with backlogged tickets and prioritization of tasks
- Support with Microsoft Office products and applications
- Bachelor's degree in Computer Science, IT, Business Administration, or related field
- Minimum 3 years' experience leading a customer service function in a fast-paced, multi-project environment
- ITIL certification or equivalent experience
- Experience working with ServiceNow or similar ticketing systems
- Enterprise-level experience on a level 1 team
- Strong communication, leadership, and collaboration skills
- Ability to prioritize tasks, manage time effectively, and meet deadlines
- Excellent customer service, listening, and problem-solving skills
- Customer Orientation: Ability to stay close to customers and anticipate their needs
- Team Management: Experience in creating and maintaining functional work units and building effective teams
- High Standards: Possession of high inner work standards and pride in work quality
- Organization & Planning: Strong organizing and planning skills, with ability to prioritize tasks and manage time effectively
- Results Orientation: Focus on achieving goals and persisting until objectives are met
- Communicativeness: Ability to exchange information effectively and disseminate it to others
- Change Mastery: Adaptability and ability to embrace change and modify behavior when necessary
- Business Thinking: Understanding of how work connects with and affects other areas of the organization
- Relationship Building: Ability to establish and maintain relationships with colleagues, vendors, and suppliers
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
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Physiotherapy Specialist
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Physiotherapy Specialist
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Building Maintenance Specialist
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Customer Service Specialist
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