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Veterinary Client Experience Specialist

2 months ago

Peterborough, Ontario, Canada VCA Canada Full time

Job Summary

We are seeking a reliable and caring Veterinary Client Experience Specialist to join our team at Burnham Mansion Animal Hospital. This part-time opportunity involves a range of responsibilities that contribute to the efficient daily operation of the hospital.

Main Responsibilities

  • Assist the veterinary staff with various tasks and treatments, including learning about veterinary services and updated medical office procedures.
  • Provide excellent customer service skills, creating a welcoming environment for clients and their pets.
  • Contribute to a positive, low-stress atmosphere by adapting to changing situations.
  • Perform general housekeeping duties, maintaining the cleanliness of reception areas, pet holding areas, and common spaces.
  • Utilize strong organizational skills to take initiative in carrying out assignments independently.
  • Support client care responsibilities, including tracking and booking appointments effectively.
  • Process client communications, including responding to and managing internal office messages.
  • Assist with admitting and discharging pet patients.
  • Manage invoicing and billing processes, including creating estimates and processing payments.

What We Offer

  • A diverse experience with a local community feel and a caring culture of wellness and appreciation.
  • Flexible schedules.
  • Competitive wages and benefits.
  • A VCA Canada Student Loan RRSP Program.
  • An RRSP Employer 5% Match Program.
  • Opportunities for career development and growth.
  • Referral Bonus Rewards.
  • Generous personal pet care discounts.
  • And other perks.