Senior Manager, Customer Value Insights, Canadian Banking Finance
3 weeks ago
Are you a strategic thinker with a passion for customer value insights?
In this role, you will:
- Drive a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Manage, coach, and provide mentorship to direct reports.
- Provide business insight and strategic support: consult as a subject matter expert in Retail Banking Strategy/Customer initiatives and business cases with stakeholders, with insight on impacts to channel/customer performance.
- Effectively champion data-driven decision making: create and showcase analytics solutions and dashboards to help team and business partners to gain insight, build business cases, and make fact-based decisions.
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
- Champion a high-performance environment and contribute to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role?
- 5+ years of experience in some or all of: Banking, Reporting, Analytics, and Strategy, Finance.
- Experience in working with and manipulating large data sets.
- Very strong skills in Excel, PowerPoint, and Word.
- Ability to be proactive with strong presentation and written communication skills.
- Strong facilitation skills with proven accomplishments leading cross-functional teams.
- Flexibility is required to adapt to a wide variety of tasks and functions with changing demands.
- A strong problem-solving skills and have a flair for getting things done.
- Excellent organizational and analytical skills with strong attention to detail.
- A curious and experimental mindset to drive innovation amidst uncertainty.
- Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organization.
#scotiafinancejobs #customergrowth #customerprofitability #customerperformance
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Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Manager to lead our Customer Value Insights team in Canadian Banking. As a key member of our Retail Banking Strategy team, you will be responsible for driving business growth and profitability through data-driven insights and strategic support.Key ResponsibilitiesChampion a customer-focused culture to deepen...
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Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Manager to lead our Customer Value Insights team in Canadian Banking. As a key member of our Retail Banking Strategy team, you will be responsible for driving business growth and profitability through data-driven insights and strategic support.Key ResponsibilitiesChampion a customer-focused culture to deepen...
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Toronto, Ontario, Canada Scotiabank Full timeAre you a strategic thinker with a passion for customer value?In this role, you will:Drive a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Manage, coach, and provide mentorship to direct reports.Provide business insight and strategic support: consult as a subject matter expert in...
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Toronto, Ontario, Canada Scotiabank Full timeIs this role right for you?In this role, you will champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Manage, coach, and provide mentorship to direct reports.Provide business insight and strategic support by consulting as a subject matter expert in Retail Banking Strategy/Customer...
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Toronto, Ontario, Canada Scotiabank Full timeIs this role right for you?In this role, you will be responsible for championing a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Manage, coach, and provide mentorship to direct reports.Provide business insight and strategic support by consulting as a subject matter expert in Retail...
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