Senior Manager, Customer Value Insights, Canadian Banking Finance Lead

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Are you a strategic thinker with a passion for customer value?

In this role, you will:

  • Drive a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Manage, coach, and provide mentorship to direct reports.
  • Provide business insight and strategic support: consult as a subject matter expert in Retail Banking Strategy/Customer initiatives and business cases with stakeholders, with insight on impacts to channel/customer performance.
  • Collaborate with business teams to draw insights from key customer and financial data to establish trends, understand history, and provide recommendations on Digital/other Channel Performance Support.
  • Effectively champion data-driven decision making: create and showcase analytics solutions and dashboards to help team and business partners gain insight, build business cases, and make fact-based decisions.
  • Review and support product costing process and methodology by examining and understanding the methodology of the costing system as it relates to Canadian Banking products.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.

Do you have the skills to succeed in this role?

  • 5+ years of experience in Banking, Reporting, Analytics, and Strategy, Finance.
  • Experience in working with and manipulating large data sets.
  • Very strong skills in Excel, PowerPoint, and Word.
  • Ability to be proactive with strong presentation and written communication skills.
  • Strong facilitation skills with proven accomplishments leading cross-functional teams.
  • Flexibility is required to adapt to a wide variety of tasks & functions with changing demands.
  • A strong problem-solving skills and have a flair for getting things done.
  • Excellent organizational and analytical skills with strong attention to detail.
  • A curious and experimental mindset to drive innovation amidst uncertainty.
  • Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organizations.

#scotiafinancejobs #customergrowth #customerprofitability #customerperformance

  • Senior Manager, Customer Value Insights, Canadian Banking Finance

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Manager to lead our Customer Value Insights team in Canadian Banking. As a key member of our Retail Banking Strategy team, you will be responsible for driving business growth and profitability through data-driven insights and strategic support.Key ResponsibilitiesChampion a customer-focused culture to deepen...

  • Senior Manager, Customer Value Insights, Canadian Banking Finance

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Manager to lead our Customer Value Insights team in Canadian Banking. As a key member of our Retail Banking Strategy team, you will be responsible for driving business growth and profitability through data-driven insights and strategic support.Key ResponsibilitiesChampion a customer-focused culture to deepen...

  • Senior Manager, Customer Value Insights, Canadian Banking Finance

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Are you a strategic thinker with a passion for customer value insights?In this role, you will:Drive a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Manage, coach, and provide mentorship to direct reports.Provide business insight and strategic support: consult as a subject matter expert...

  • Senior Manager, Customer Value Insights, Canadian Banking Finance

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Is this role right for you?In this role, you will champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Manage, coach, and provide mentorship to direct reports.Provide business insight and strategic support by consulting as a subject matter expert in Retail Banking Strategy/Customer...

  • Senior Manager, Customer Value Insights, Canadian Banking Finance Lead

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Is this role right for you?In this role, you will be responsible for championing a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Manage, coach, and provide mentorship to direct reports.Provide business insight and strategic support by consulting as a subject matter expert in Retail...

  • Regional Banking Finance Manager

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job Opportunity: The Royal Bank of Canada is seeking a highly skilled Regional Banking Finance Manager to provide finance advisory support to the Regional Banking National Office. This role will involve providing expert analysis and advice to senior management teams, leading NIE/FTE processes, and delivering meaningful financial information and insights to...

  • Regional Banking Finance Manager

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job Title: Regional Banking Finance ManagerJob Summary:We are seeking a highly skilled Regional Banking Finance Manager to join our team at Royal Bank of Canada. As a key member of our finance team, you will be responsible for providing finance advisory support to our Regional Banking National Office, including physical networks strategy, planning and...

  • Regional Banking Finance Manager

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job Title: Regional Banking Finance ManagerJob Summary:The Regional Banking Finance Manager will provide finance advisory support to the Regional Banking National Office, including physical networks strategy, planning, and integration. The successful candidate will lead NIE/FTE processes, including five-year outlook, annual planning, ongoing NIE/FTE...

  • Senior Manager

    2 weeks ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Job Title: Senior Manager - Customer Experience Insights & LoyaltyJob Summary: We are seeking a Senior Manager - Customer Experience Insights & Loyalty to join our team at the Canadian Red Cross. This role will be responsible for leading the development and implementation of customer experience strategies to drive donor loyalty and retention.Key...

  • Senior Manager

    4 weeks ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Job Title: Senior Manager - Customer Experience Insights & LoyaltyJob Summary:We are seeking a Senior Manager to lead our customer experience insights and loyalty initiatives. The successful candidate will have a strong background in market research and customer experience, with a proven track record of delivering revenue through market research...

  • Senior Manager

    4 weeks ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Job Title: Senior Manager - Customer Experience Insights & LoyaltyJob Summary:We are seeking a Senior Manager to lead our customer experience insights and loyalty initiatives. The successful candidate will have a strong background in market research and customer experience, with a proven track record of delivering revenue through market research...

  • Senior Manager

    2 weeks ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Job Title: Senior Manager - Customer Experience Insights & LoyaltyJob Summary: We are seeking a Senior Manager - Customer Experience Insights & Loyalty to join our team at the Canadian Red Cross. As a key member of our organization, you will be responsible for leading our customer experience initiatives and developing strategies to enhance donor engagement...

  • Canadian Banking Professional

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Unlock Your Potential in Canadian BankingAre you a student looking to kickstart your career in Canadian banking? Scotiabank offers a unique opportunity to gain hands-on experience and build your professional network. As a co-op or internship student, you will be part of a dynamic team that values innovation, collaboration, and customer satisfaction.Key...

  • Canadian Banking Professional

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Unlock Your Potential in Canadian BankingAre you a student looking to kickstart your career in Canadian banking? Scotiabank offers a unique opportunity to gain hands-on experience and build your professional network. As a co-op or internship student, you will be part of a dynamic team that values innovation, collaboration, and customer satisfaction.Key...

  • Senior Manager, International Banking Business Insights

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, International Banking Business Insights to join our team at Scotiabank. As a key member of our Business Intelligence team, you will be responsible for driving key business strategies by leveraging data and analytics to support a better understanding of our customers.Key ResponsibilitiesSupport...

  • Senior Manager, International Banking Business Insights

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, International Banking Business Insights to join our team at Scotiabank. As a key member of our Business Intelligence team, you will be responsible for driving key business strategies by leveraging data and analytics to support a better understanding of our customers.Key ResponsibilitiesSupport...

  • Senior Manager

    3 weeks ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Job Title: Senior Manager - Customer Experience Insights & LoyaltyJob Summary:We are seeking a Senior Manager to lead our customer experience insights and loyalty initiatives. The successful candidate will have a strong background in market research and customer experience, with a proven track record of delivering revenue through market research...

  • Procurement Insights Manager

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Procurement Insights ManagerScotiabank is seeking a highly skilled Procurement Insights Manager to join our team. As a key member of our Procurement Insights and Analytics team, you will lead high-profile data-driven projects with cross-enterprise project teams to enable GPS to meet strategic objectives.Key Responsibilities:Lead projects that...

  • Procurement Insights Manager

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Procurement Insights ManagerScotiabank is seeking a highly skilled Procurement Insights Manager to join our team. As a key member of our Procurement Insights and Analytics team, you will lead high-profile data-driven projects with cross-enterprise project teams to enable GPS to meet strategic objectives.Key Responsibilities:Lead projects that...

  • Senior Manager

    1 month ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Job Title: Senior Manager - Customer Experience Insights & LoyaltyJob Summary:We are seeking a Senior Manager to lead our customer experience insights and loyalty initiatives. The successful candidate will have a strong background in market research and customer experience, with a proven track record of delivering revenue through market research...