Senior Manager

3 weeks ago


Toronto, Ontario, Canada Canadian Red Cross Full time

Job Title: Senior Manager - Customer Experience Insights & Loyalty

Job Summary: We are seeking a Senior Manager - Customer Experience Insights & Loyalty to join our team at the Canadian Red Cross. As a key member of our organization, you will be responsible for leading our customer experience initiatives and developing strategies to enhance donor engagement and loyalty.

Responsibilities:

  • Develop and implement customer experience strategies to improve donor engagement and loyalty
  • Lead cross-functional teams to design and deliver customer experience initiatives
  • Conduct market research and analysis to inform customer experience strategies
  • Collaborate with stakeholders to develop and implement customer experience metrics and reporting
  • Provide thought leadership on customer experience best practices and trends

Requirements:

  • University degree in a relevant field (e.g. marketing, business, psychology)
  • Minimum 5-7 years of experience in customer experience or a related field
  • Proven track record of developing and implementing successful customer experience strategies
  • Excellent communication and project management skills
  • Ability to work collaboratively with cross-functional teams

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to make a meaningful difference in the lives of Canadians

How to Apply: If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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