Operational Support Specialist

2 weeks ago


Montreal, Quebec, Canada Desjardins Full time
Job DescriptionOperational Support Specialist

We are seeking an energetic and organized Operational Support Specialist to join our team. In this role, you will be responsible for processing and reconciling various reports and requests for all caisse sectors.

You will also be required to input, validate, and save various data in the system, as well as carry out liaison activities with relevant Desjardins components.

In addition, you will perform search requests, organize and produce requested information in accordance with established procedures.

As required, you will take transactional, convenience, and informational calls from the AccèsD Contact Centre and propose customized and sustainable solutions.

Your primary goal will be to ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.

Key Responsibilities:
  • Process and reconcile various reports and requests for all caisse sectors
  • Input, validate, and save various data in the system
  • Carry out liaison activities with relevant Desjardins components
  • Perform search requests and organize and produce requested information
  • Take transactional, convenience, and informational calls from the AccèsD Contact Centre
What We Offer:
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment


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