Lyft Bikeshare Support Operations Specialist
2 weeks ago
At Lyft, our mission is to revolutionize urban mobility and transform the way people move around cities. As a pioneer in micromobility, we power millions of rides daily across over 200 cities with our cutting-edge ride-sharing, bike-sharing, and scooter-sharing technologies.
We are seeking a highly skilled Bikeshare Support Operations Specialist to join our Support Operations team. This team provides critical support on technical topics and serves as a bridge to engineering for our customers. Our customers include operators, international clients, marketing teams, rider support agents, product, policy teams, and other internal stakeholders.
In this role, you will be responsible for:
- Triage and investigation of issues related to our bike-share system
- Bridge information between customers, engineering teams, and departments
- Implementing and improving technology-related operational processes
- Planning and executing system upgrades with cross-functional teams
- Installing, configuring, monitoring, updating, and performing log analysis on various components of our stack
- Providing feedback to product and engineering teams on problems encountered and potential improvements to our systems
- Supporting international partners in system configuration
- Preparing and training operators on our system
- Leading large projects from concept to successful execution
This role requires a strong background in technology and customer service, with experience working with distributed systems, databases, relational or SQL, ticketing systems (Jira preferred), Linux/UNIX, GitHub, cloud infrastructure (AWS, GCP, etc.), and strong customer service orientation.
We offer a competitive salary of $105,000 per year, along with extended health and dental coverage options, mental health benefits, family building benefits, access to a Health Care Savings Account, 15 days paid time off, four floating holidays per year, and 10 paid sick days annually. Additionally, we provide 18 weeks of paid parental leave and a hybrid work schedule, with three days in-office per week and the flexibility to work from anywhere for up to four weeks per year.
Lyft is committed to fostering a diverse and inclusive workplace, where every person has equal employment opportunities without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law or company policy.
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