IT Support Specialist

2 days ago

Montreal, Quebec, Canada PeopleToGo Full time
Job Summary

At PeopleToGo, we're seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Your expertise in hardware deployment, software installation, and troubleshooting will be crucial in ensuring the smooth operation of our clients' IT infrastructure.

Key Responsibilities

- Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, and other devices.
- Handle software installation and support/upgrades, ensuring that our clients' systems are running with the latest technology.
- Provide first-level Help Desk support, responding to and resolving technical issues in a timely and professional manner.

Requirements

- At least 1-2 years of field service experience in hardware deployment and software installation.
- Strong internetworking and troubleshooting skills, with a solid understanding of LAN and internet protocols.
- A+ certification and other vendor certifications from Cisco, Microsoft, and OEMs (Dell, Toshiba, Lenovo, HP) are highly desirable.
- Excellent customer service skills, with the ability to communicate effectively with clients and colleagues alike.

What We Offer

- Competitive salary and benefits package.
- Opportunities for professional growth and development in a dynamic and supportive environment.
- Collaboration with a talented team of IT professionals who are passionate about delivering exceptional service to our clients.

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