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Enterprise Solutions Manager
7 days ago
We are a renowned technology solutions integrator, established in 1997, with a strong presence in the industry. Our company focuses on delivering comprehensive IT hardware solutions, including Managed Services, Project Services, and Advisory Consulting services.
The Senior Customer Success Manager plays a critical role in bridging the gap between customers, our team, and partner manufacturers. This position requires exceptional relationship-building skills, strategic thinking, and the ability to drive business growth.
Responsibilities:
- Build and maintain long-lasting relationships with customers, ensuring they receive the necessary support & services to meet their business objectives.
- Develop and implement engagement strategies with stakeholders to deliver product and operational services, training, and customer services.
- Promote business success by regularly assessing how our solutions meet customer needs and identifying areas for improvement or growth.
Qualifications:
- Minimum five (5+) years' experience as a CSM and/or building and selling IT products.
- Deep understanding of the local market, business analytics, key competitors, and potential partners' offerings.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
