Senior Customer Service Lead
2 weeks ago
We are seeking a Senior Customer Service Lead to join our Qtrade Direct Investing team. As a key member of our leadership team, you will be responsible for leading a team of Investment Representatives and ensuring delivery of exceptional customer service.
Key Responsibilities- Lead a team of Investment Representatives to deliver outstanding customer service and achieve business objectives
- Conduct quality service and trade accuracy reviews to ensure high standards are met
- Cultivate a culture of continuous improvement, focusing on innovative solutions to enhance the customer experience
- Collaborate with Trade Control to resolve client issues and escalate complex cases when necessary
- Registered as an IIROC Supervisor and Options Supervisor
- Completion of the Professional Development and Compliance Requirements of each IIROC education cycle
- Minimum 3 years of high-performing experience as an Investment Representative or frontline trade contact centre role
- Ideal 2 years of experience as a supervisor
- Strong market knowledge, including trading systems, order management, and corporate actions
- Coaching and people management skills to get the best out of your team
- Excellent customer service skills and Contact Centre best practices
- Fluent communication skills in English; bilingual skills in French are an asset
Aviso Wealth offers a competitive compensation package that rewards individual contributions, excellent health, dental, and insurance benefits, generous vacation time, fitness benefit, parental leave top-up options, matching retirement program contributions, commitment to staff development, and regular social events.
Estimated salary: $83,500 CAD annually.
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Customer Service Liaison
2 weeks ago
Toronto, Ontario, Canada Amica Senior Lifestyles Full timeAbout Amica Senior LifestylesWe are a leading provider of senior living services in Canada, committed to delivering exceptional care and support to our residents. With over 30 residences across British Columbia and Ontario, we offer a range of lifestyle options, including Independent Living, Assisted Living, and Memory Care.Job SummaryWe are seeking an...
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Healthcare Professional Lead
4 weeks ago
Toronto, Ontario, Canada Senior Persons Living Connected Full timeAbout the RoleWe are seeking a highly skilled Nurse Practitioner Lead to join our GAIN Community Team at Senior Persons Living Connected.Job DescriptionThis is an excellent opportunity for an experienced Nurse Practitioner to lead and coordinate health care services for older adults and frail seniors. The successful candidate will provide clinical care and...
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Customer Service Representative
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...
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Toronto, Ontario, Canada Lead Full Stack Developer Full timeJob DescriptionWe are seeking a Senior Technical Lead to oversee the development of both front-end and back-end components of web & Mobile applications. This role combines technical expertise with leadership skills to guide a team of developers in delivering high-quality software solutions.Key ResponsibilitiesProvide guidance and mentorship to junior and...
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Customer Service Professional
1 week ago
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeInTouchLink Senior Living Solutions is a cutting-edge technology company that empowers senior living communities to thrive through innovative communication platforms. We're on the hunt for a skilled Client Experience Advocate to join our team and play a pivotal role in ensuring client satisfaction.As a full-time, permanent position, you'll be the primary...
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Multilingual Sales Representative
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timePosition Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...
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Product Lead
4 weeks ago
Toronto, Ontario, Canada Senior Discovery Tours] Full timeOverviewSenior Product Manager at Senior Discovery ToursJob DescriptionWe are seeking a highly skilled Senior Product Manager to lead our product development and drive business growth. As a key member of our team, you will be responsible for defining product vision, strategy, and roadmap. You will work closely with cross-functional teams to ensure successful...
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Customer Support Professional
1 week ago
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeAbout InTouchLink Senior Living SolutionsWe're passionate about enhancing the lives of seniors and their families through our innovative communication platform.Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be their best selves. As a rapidly growing tech startup, we...
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Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeAbout InTouchLink Senior Living Solutions: We are a tech startup passionate about enhancing the lives of seniors and their families through our innovative communication platform.Our mission is to create seamless experiences that connect communities, foster engagement, and empower senior living communities to thrive.We value collaboration, teamwork, and a...
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Senior Customer Service Representative
1 week ago
Toronto, Ontario, Canada CAAT Pension Plan Full timeAbout CAAT Pension PlanWe are a leading provider of workplace retirement solutions for Canadians. Our mission is to offer secure, valuable, and sustainable pension plans that meet the needs of our members.CompensationThe estimated salary for this role is $65,000 - $85,000 per year, depending on experience and qualifications.Job DescriptionAs a Senior...
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Senior Customer Project Manager Lead
4 weeks ago
Toronto, Ontario, Canada Ansys Full timeOur Mission: Empowering Innovation and Human AdvancementWe are seeking a highly skilled Senior Customer Project Manager Lead to join our team at Ansys. As a key member of our Customer Excellence group, you will partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software and solutions in their design...
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Administrative Coordinator
4 weeks ago
Toronto, Ontario, Canada Sienna Senior Living Full timeAbout the RoleWe are seeking an experienced Administrative Coordinator to join our team at Sienna Senior Living. This is a permanent, full-time position with a competitive salary and benefits package.Job SummaryThe Administrative Coordinator will be responsible for providing administrative support to our senior living community. Key responsibilities...
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Senior Transportation Specialist
4 weeks ago
Toronto, Ontario, Canada SPRINT Senior Care Full timeAbout SPRINT Senior Care:SPRINT Senior Care is a reputable community support service agency in Toronto, dedicated to providing essential services to seniors and their caregivers. Since 1983, we have been committed to helping seniors live independently and safely. Our comprehensive range of low-cost services aims to prevent premature or inappropriate...
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Toronto, Ontario, Canada BenchSci Full timeAbout the RoleWe are seeking an exceptional Senior Program Director to lead our Customer Engagement and Delivery team. This is a unique opportunity to drive business growth and customer satisfaction in a dynamic environment.
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Senior Support Liaison
2 weeks ago
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeWe are seeking a dynamic and personable Support Specialist to join our team at InTouchLink Senior Living Solutions. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform.About UsInTouchLink Senior Living Solutions is...
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Food Service Supervisor
4 weeks ago
Toronto, Ontario, Canada SUBWAY SANDWICHES & SALAD Full timeWe are seeking a senior hospitality lead to join our team at SUBWAY SANDWICHES & SALAD. As a food service supervisor, you will be responsible for overseeing the daily operations of our restaurant and ensuring that our customers receive exceptional service.About the RoleAs a senior hospitality lead, you will be expected to:Supervise and Co-ordinate...
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Senior Operations Director
4 weeks ago
Toronto, Ontario, Canada Williams Towing Service Ltd. Full timeJob Title: Senior Operations DirectorWe are seeking a highly skilled and experienced Senior Operations Director to join our team at Williams Towing Service Ltd.Company OverviewWilliams Towing Service Ltd. is a leading provider of transportation services, committed to delivering exceptional customer experiences and providing a safe and efficient working...
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Senior Project Lead
4 weeks ago
Toronto, Ontario, Canada CAPCO Full timeJob DescriptionAs a Senior Project Lead at Capco Canada in Toronto, you will be responsible for planning, managing, and facilitating the successful execution of program timelines and milestones. Your expertise will be utilized to collaborate with internal and external contributors to build client-specific co-delivery plans while adhering to implementation...
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Senior Financial Services Project Lead
4 weeks ago
Toronto, Ontario, Canada CAPCO Full timeAt Capco, we're looking for a seasoned project lead to join our team in Toronto. As a Senior Financial Services Project Lead, you'll be responsible for overseeing the successful execution of timelines and milestones according to project scope and within budget.About the RoleManage and facilitate the execution of project plans, ensuring timely completion and...
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Senior Devt Lead
4 weeks ago
Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJoin us as a Senior Devt Lead at The Toronto-Dominion Bank (Canada), one of the world's leading global financial institutions.About the JobWe are seeking an experienced Technology Product Manager to lead our team and drive innovation in customer identity management, authentication, risk assessment, and post-authentication workforce enablement assisted...