Senior Customer Service Lead

2 weeks ago


Toronto, Ontario, Canada Aviso Wealth Full time
About the Role

We are seeking a Senior Customer Service Lead to join our Qtrade Direct Investing team. As a key member of our leadership team, you will be responsible for leading a team of Investment Representatives and ensuring delivery of exceptional customer service.

Key Responsibilities
  • Lead a team of Investment Representatives to deliver outstanding customer service and achieve business objectives
  • Conduct quality service and trade accuracy reviews to ensure high standards are met
  • Cultivate a culture of continuous improvement, focusing on innovative solutions to enhance the customer experience
  • Collaborate with Trade Control to resolve client issues and escalate complex cases when necessary
Requirements
  • Registered as an IIROC Supervisor and Options Supervisor
  • Completion of the Professional Development and Compliance Requirements of each IIROC education cycle
  • Minimum 3 years of high-performing experience as an Investment Representative or frontline trade contact centre role
  • Ideal 2 years of experience as a supervisor
  • Strong market knowledge, including trading systems, order management, and corporate actions
  • Coaching and people management skills to get the best out of your team
  • Excellent customer service skills and Contact Centre best practices
  • Fluent communication skills in English; bilingual skills in French are an asset
Benefits

Aviso Wealth offers a competitive compensation package that rewards individual contributions, excellent health, dental, and insurance benefits, generous vacation time, fitness benefit, parental leave top-up options, matching retirement program contributions, commitment to staff development, and regular social events.

Estimated salary: $83,500 CAD annually.



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