Bilingual Customer Service Representative

2 weeks ago

Montreal, Quebec, Canada Prime Hires Full time
Job Description

Job Title: Bilingual Customer Service Associate

Job Type: Full-time

Location: Hybrid - 3 days in office

Contract Duration: 10 months

Job Summary:

We are seeking a highly skilled and experienced Bilingual Customer Service Associate to join our team at Prime Hires. As a key member of our customer service team, you will be responsible for providing exceptional customer experience to our clients and financial advisors.

Key Responsibilities:

  • Handle telephone inquiries from customers and financial advisors regarding contracts, products, and procedures.
  • Provide an exceptional customer experience with accuracy and professionalism.
  • Meet productivity and quality targets set by the department, as well as call audits related to customer experience.
  • Assist clients with online access and troubleshooting where required.
  • Sending out statements and possible tax slips.

Requirements:

  • 2-3 years of previous experience in a customer service/hospitality/customer engagement role.
  • Candidate must be fluent in French and English, written and verbal.
  • Experience in financial services or personal insurance sector or technical support for online issues.
  • Previous experience in a call center environment.
  • College/University preferred or equivalent work experience.

Preferred Qualifications:

  • Insurance background, customer service experience, and tech savviness.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Equal Opportunity Employer:

Prime Hires is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status, or any other legally-protected factors.

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