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Bilingual Customer Service Representative

2 months ago

Montreal, Quebec, Canada TEKsystems Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and multilingual customer service representative to join our team. As a bilingual customer service representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide outstanding customer service to clients via phone, email, and chat
  • Assist clients with various banking solutions and resolve concerns in a timely and professional manner
  • Work collaboratively with colleagues to achieve team results and support client needs
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Stay up-to-date with digital capabilities and educate clients on how to navigate our app and online banking
Requirements:
  • Bilingual in English and Mandarin/Cantonese or English and French
  • 1 year+ of fast-paced call center/customer service experience
  • Digital literacy across a broad range of devices with above-average keyboarding skills, internet, and computer navigation
  • Experience working in a team and metrics-based performance environment
  • Full availability Monday to Sunday 12PM-1AM local time
  • Minimum education requirements: High school
About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.