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Bilingual Customer Service Representative

2 months ago


Montreal, Quebec, Canada TEKsystems Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and multilingual customer service representative to join our team. As a bilingual customer service representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide outstanding customer service to clients via phone, email, and chat
  • Assist clients with credit card-related inquiries and issues
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Contribute to the development and implementation of customer service strategies
  • Stay up-to-date with product knowledge and industry trends
Requirements:
  • Bilingual in English and Mandarin/Cantonese or English and French
  • 1 year+ of fast-paced call center/customer service experience
  • Digital literacy across a broad range of devices
  • Experience working in a team and metrics-based performance environment
  • Full availability Monday to Sunday 12PM-1AM local time
About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.