Commercial Accounts Coordinator
1 week ago
As a Commercial Accounts Coordinator at Rentokil-Terminix Canada, you will play a crucial role in supporting our commercial and residential customers while providing World Class customer service.
Role OverviewThis hybrid role (3 days/week) is responsible for managing various portal operations, including receiving and closing work orders, dispatching as appropriate, and supporting the Sales Team on RFPs (Requests for Proposals).
Key Responsibilities:- Portal management, including receiving and closing work orders and dispatching as per requirements.
- Supporting the Sales Team on RFPs (Requests for Proposals).
- Pest Pac (internal system) management, including scheduling, creating accounts, and managing recurring set-ups.
- Rescheduling any services that may not have been completed.
- Creating consolidated invoice set ups.
- Organizing and storing all associated contract files in one consolidated client folder.
- Reviewing all completed orders in branches and sending invoices to respective contacts for payment.
- Following-up with Operations Managers to gather any missing service reports.
- Responding to any invoicing corrections, disputes, or inquiries.
- Other duties as may be assigned from time to time.
- Undergraduate degree or College diploma from any related field.
- Excellent interpersonal and customer relations skills.
- Demonstrated strength in verbal and written communications.
- Strong attention to detail.
- Previous experience working with RFPs (Requests for Proposals) preferred, but not mandatory.
- Ability to multi-task effectively.
- Strong team player with a positive attitude.
The estimated annual salary for this position is approximately $55,000 - $65,000 CAD, depending on experience. The company offers competitive pay on a bi-weekly pay schedule and many of its roles offer incentives based on performance and providing exceptional customer experience. Additional benefits include paid training, great benefits (medical, dental, and vision), employer-matched RRSP program up to 3.5% of your base salary per year, paid sick and vacation days, short and long-term disability, life insurance, and ability to make commission bonuses (after 3-month probation).
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