Technical Engineering Director
1 week ago
Job Title: Technical Engineering Director
">We are seeking a highly experienced and skilled Senior Site Reliability Engineer to lead our team in optimizing our customer experience management platforms.
About the Role:
">- ">
- Develop and implement strategic plans to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.">
- Collaborate with cross-functional teams to ensure compliance with high-availability, observability, security, and cost efficiency standards.">
- Lead root cause analysis for major incidents, communicating effectively with senior stakeholders, driving problem-solving, and debugging using best practice techniques.">
Requirements:
">- ">
- A minimum of 5+ years of experience in site reliability engineering or a related field.">
- Proven leadership and team management skills.">
- Hands-on experience with systems programming languages, such as Go or Python, and shell scripting.">
- Experience with CI/CD automation tools, such as CircleCI and ArgoCD.">
- Experience with monitoring and logging using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, and Honeycomb.">
- AWS and Kubernetes Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, CKA, CKS, CKAD, KCNA) are desirable.">
Benefits:
">- ">
- Award-winning culture that fosters growth, diversity, and inclusion for all.">
- Access to LinkedIn learning courses.">
- Bi-annual performance-based bonus.">
- Flexible schedules.">
- Free unlimited access to refreshment stations (fully stocked with tea, coffee, and other beverages).">
- Generous benefit coverage with low premiums (+ Health Care Spending Account).">
What You Can Expect From Us:
">We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our company offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We offer a casual work environment, competitive compensation, and a stellar benefits program.
">The estimated salary for this role is around $180,000 per year, depending on location and experience. If you are a motivated and results-driven individual who is passionate about site reliability engineering, we encourage you to apply for this exciting opportunity.
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