Customer Success Liaison

4 weeks ago


Ottawa, Ontario, Canada TalentTank Recruiting Inc. Full time

Customer Success Liaison

We are seeking a highly motivated and detail-oriented individual to join our Customer Success team as a Customer Success Liaison. Our ideal candidate is a self-starter who can effectively communicate with clients and provide top-notch support.

Our client is a SAAS product-based company in the hospitality and travel industry. They design Contactless Communication tools that have helped thousands of frontline service providers engage with millions of people more efficiently and effectively, improving the quality of their experience.

Key Responsibilities:

  • Maintain customer focus at all times by looking for opportunities to exceed customer expectations and improve satisfaction and retention
  • Provide technical support and user support via our Help Desk (ZenDesk) and by phone
  • Support Sales and Customer Success team with client onboarding and ongoing account management
  • Implement changes to customer accounts in consultation with Sales and/or Customer Success team
  • Complete additional administrative tasks as assigned
  • Develop and/or maintain core customer-facing resources such as: knowledge base, in-app walkthroughs, training videos

Requirements:

  • Excellent customer service and telephone skills, including strong listening, verbal, and written communication
  • Strong desire to work with technology, and a strong technical aptitude
  • Entrepreneurial mindset, with a strong desire to learn, work hard, and look for opportunities to contribute more
  • Ability to multi-task effectively while working remotely

This is a full-time position in Ottawa, ON - Hybrid work policy.



  • Ottawa, Ontario, Canada Randstad Canada Full time

    Customer Service Coordinator Job OpportunityWe are seeking a highly skilled and organized Multilingual Customer Service Liaison to join our team in Ottawa, Canada.Salary: $22/hour, Monday-Friday work week, with flexible hours between 8am-8pm.About the Role:We are looking for an individual who can provide world-class customer service to callers over the phone...


  • Ottawa, Ontario, Canada The Bank of Canada Full time

    About UsThe Bank of Canada is a leading central bank, committed to a better Canada. We strive to be forward-looking and innovative, welcoming people with diverse perspectives and talents.Job SummaryWe are seeking an effective communicator and team player to join our Visitor Services team as a Customer Experience Liaison. This role requires strong...


  • Ottawa, Ontario, Canada Algonquin College Full time

    Algonquin College is seeking a highly skilled Program Support Academic Liaison to join their team. The estimated annual salary for this position is $**60,000**.Job OverviewThe Program Support Academic Liaison will provide operational and administrative student-centered support to internal and external students within AC Online. This role involves direct...


  • Ottawa, Ontario, Canada IP Immigration Pros Inc] Full time

    OverviewIP Immigration Pros Inc is seeking a highly skilled Liaison officer to join our team. The successful candidate will be responsible for providing language support and education services on-site.ResponsibilitiesProvide language support to clients and staffDevelop and implement language education programsCollaborate with cross-functional teams to...


  • Ottawa, Ontario, Canada Jitterbit Full time

    Job Title: Sr. Customer Success ManagerAt Jitterbit, we're seeking a seasoned Sr. Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve their...


  • Ottawa, Ontario, Canada Produce8 Full time

    About Produce8At Produce8, we're revolutionizing the future of work by bridging the gap between digital tools and analog processes. As a venture-backed startup, we're building a new software category to empower teams to collaborate more effectively, communicate more efficiently, and work more productively in the modern work environment.Job DescriptionWe're...


  • Ottawa, Ontario, Canada TalentTank Recruiting Inc. Full time

    {"h1": "Customer Success Associate", "p": "At TalentTank Recruiting Inc., we are seeking a highly motivated and detail-oriented individual to join our Customer Success team as a Customer Success Associate. Our ideal candidate is a self-starter who can juggle competing priorities, communicate effectively, and continuously look for ways to improve the customer...


  • Ottawa, Ontario, Canada IP Immigration Pros Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Liaison Officer to join our team at IP Immigration Pros Inc. The successful candidate will be responsible for implementing new administrative procedures, establishing work priorities, and ensuring procedures are followed and deadlines are met.Key ResponsibilitiesImplement new administrative...


  • Ottawa, Ontario, Canada IP Immigration Pros Inc] Full time

    Overview of the RoleWe are seeking a highly skilled Liaison Officer to join our team at IP Immigration Pros Inc. The successful candidate will be responsible for facilitating communication between different stakeholders, ensuring a smooth and efficient workflow.Key ResponsibilitiesDevelop and maintain relationships with clients, colleagues, and external...


  • Ottawa, Ontario, Canada Intouch Insight Full time

    We are seeking a Customer Success Advocate to support our clients in achieving their goals. As a key member of our team, you will work closely with clients to understand their needs and develop strategies to drive success.Key responsibilities include:Developing and implementing client success plansProviding training and support to clientsConducting regular...


  • Ottawa, Ontario, Canada Produce8 Full time

    About Produce8At Produce8, we're revolutionizing the future of work by bridging the gap between digital tools and analog processes. As a venture-backed startup, we're building a new software category to empower teams to collaborate, communicate, and work more productively in the modern work environment.Job Title: Customer Success ManagerWe're seeking a...


  • Ottawa, Ontario, Canada Cari Full time

    Overview:Assent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to provide comprehensive sustainability insights and solutions.We are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided by...


  • Ottawa, Ontario, Canada TalentTank Recruiting Inc. Full time

    Customer Success Associate - Ottawa, HybridWe are seeking a highly motivated and detail-oriented individual to join our Customer Success team as a Customer Success Associate. Our ideal candidate is a self-starter who can effectively manage competing priorities, communicate clearly, and continuously look for ways to improve the customer experience we deliver...


  • Ottawa, Ontario, Canada Assent Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Assent. As a Customer Success Manager, you will play a critical role in delivering our services to customers, working with them to define and execute on their project plans from start to finish.Key Responsibilities:Develop and nurture...


  • Ottawa, Ontario, Canada Assent Full time

    Job DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.Key Responsibilities:Develop and Nurture Lasting Relationships: Build...


  • Ottawa, Ontario, Canada Assent Full time

    Job DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.Key ResponsibilitiesDevelop and nurture lasting relationships with customers,...


  • Ottawa, Ontario, Canada March Networks Training Full time

    Job Title: Customer Success ManagerAt March Networks, we're seeking a highly skilled Customer Success Manager to join our Ottawa-based Professional Services team. As a key member of our team, you'll be responsible for ensuring our customers achieve maximum value from our Searchlight Cloud and CloudSight solutions, as well as our Insight Monitoring and...


  • Ottawa, Ontario, Canada Moz Full time

    Customer Success AssociateJob SummaryWe are seeking a Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide onboarding and ongoing education to clients to drive product adoption and usage.Develop and maintain...


  • Ottawa, Ontario, Canada Assent Full time

    About AssentAssent is a leading solution for supply chain sustainability, tailored for top-tier manufacturers. Our mission is to help companies identify and mitigate hidden risks in their supply chains, ensuring a more sustainable future.Job DescriptionWe are seeking a highly organized and detail-oriented Customer Success Manager to join our team. As a key...


  • Ottawa, Ontario, Canada Assent Full time

    Job DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering our services to customers on their purchased programs.Key Responsibilities:Develop and nurture lasting relationships with customers, serving as a trusted advisor...